All items are shipped satisfaction guaranteed. If you are not completely satisfied with your purchases, you may return the item(s) for full credit or refund within 30 days of the order date (any items received after that time period will be refused and returned to you). Frog Hollow Coffee must receive the package within the 30 days from the order date. Remember that some months have 31 days. We reserve the right to charge re-stocking fee. You will be responsible only for shipping charges Remember Frog Hollow Coffee is not responsible for postage or shipping on returned items nor do we refund shipping charges (that's money all ready spend). The back of the packing slip/invoice has instructions and the address.

Please pack the items as they were shipped with bubble wrap, taped with lots of peanuts. Insure the package so if it is lost or damaged in shipping you can receive your money back.


We use US Postal Service and UPS GroundTrac service, with packages shipped daily, Monday thru Friday. Normally, packages are shipping within two business days. No COD shipments. If you do not receive your shipment within 10 to 14 business days, please email us using the email form. If you enter an incorrect shipping address that must be changed using UPS, there will be a $10.00 charge. UPS charges us for all address changes and sadly we must pass that charge to the customer.


We accept VISA, MasterCard with our secure order processor. Sorry no COD orders.